RETURN POLICY

At EcoInnovation, we want you to be completely satisfied with your purchase. Please review our return and claims policy below.

1. Defective, Damaged, or Non-Conforming Goods

Purchasers must inspect all goods and services upon receipt. In the event that inspection reveals any damage, deficiency, or non-conformity, you must notify EcoInnovation in writing within five (5) days of delivery at info@ecoinnovation.ca.

Failure to provide timely notification within this 5-day period, or prior use of the goods, constitutes full acceptance. For approved claims, EcoInnovation will, at its discretion, repair, replace, or refund the purchase price of the defective item.

2. Standard Return Window

For standard, non-defective returns, requests must be submitted within 15 days of the delivery date. To be eligible for a return, items must be unused, in their original condition and packaging, and accompanied by the original receipt or proof of purchase.

3. Return Merchandise Authorization (RMA)

No goods will be accepted without prior written authorization. Before returning any item, contact us at info@ecoinnovation.ca to obtain an authorization and return instructions.

4. Return Shipping Costs & Fees

• Defective or Incorrect Items: EcoInnovation covers all return shipping costs. A prepaid shipping label will be provided.
• Customer Remorse / Standard Returns: The purchaser is responsible for paying return shipping costs. Shipping costs are non-refundable.
• Restocking Fees: There is no restocking fee on eligible returns.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5 to 7 business days.